The Moreno Family from Boxford, MA
2011 Damon Bunkhouse
Sales Person: Dave Hunt
Thanks again for your great customer service!
This letter is to inform you of the exceptional customer service we recently received from Dave Hunt from your RI office.
We contacted Dave late November 2010 and informed him that we were in the market for a new Class A motorhome with bunk beds. Dave reviewed his inventory and mentioned that there was a 2010 Damon with bunk beds on his lot. We negotiated a price with Dave over the phone and shortly after, mentioned that we would drive down to take a look and test drive the unit. This itself is not unique, it’s what he did and said afterwards. Dave mentioned that he would take the Damon from outside his lot and place it in his warehouse, where it would be warm for us and our two kids. Furthermore – and come to find out – he came in on his day off to greet us and to make sure that any and all our questions were answered!
There was no hassle and no pressure from Dave. He let us take as long as we wanted for my wife and I to “kick the tires” a bit and chat to see if this rig would suit us and our kids. He enclosed us in the RV and gave us as much time as we needed. He checked in from time to time and was always available for us. Again, there was never any pressure from Dave to “do the deal.”
We placed a deposit on the unit about two hours later and asked Dave if we could have a few more days to think about it. We assured Dave that we would be back in a few days with our decision. Dave said it would be no problem and that he would see us in a few days.
We phoned Dave on a Saturday mentioned that we wished to purchased the Damon, and that we would be in a week later to “sign and drive.” We drove in on a Sunday and true to form, Dave sought to it that we were taken care of by your finance team. With two kids in tow, Dave made sure that there were plenty of crayons and coloring books for our 5 and 2 year old kids. He made sure that the kids had toy RVs for them to help keep them busy. He also made sure that the rig was “prepped” and that some cosmetic issues were addressed.
Since the purchase – bordering on two weeks now – we have phoned Dave a few times to ask him some questions about our rig. He was there to answer all our questions.
O.k., so what’s the big deal, right? What’s the exceptional customer service, right? Here’s your answer:
1. We had to drive 1 1/2 hours one way to arrive at your FLAGG RV location in RI (we live north of Boston). A bit of a drive with kids. Dave recognized this commute and made sure that the rig was ready and warm for us.
2. We are 1st time RVer’s and bluntly stated, know very little about Class A motorhomes. Dave patiently answered all our questions and gave us “space” to ponder the purchase. He also came in on his day off!
3. Upon completing the transaction, Dave proceeded to teach me about the RV. It turns out that “Ralph” was overbooked and had very little time for us to learn the coach. Dave stepped up to the plate to tutor me on the rig.
4. Service after the sale: Dave has gladly accepted our phone calls answering all my questions about the rig.
Dave set the bar high for giving us great customer service. I need to take our Damon back to your RI location to take care of some service related issues on the rig. Can your service manager – Joe – deliver? Can he rise to the challenge and provide as good or better customer service than Dave provided?
Thanks again to Dave for making this whole transaction a pleasant event. We look forward to many miles of happy smiles with our family in our Damon.
The Moreno Family